The book recommended by a friend and at the same time rated by him 5/5 on shelfari.
It created really high expectations, fortunately I was not even close to how much I would learn from it.
I am not going to write long review as you can find them easily.
Just a couple of notes to myself:
For insights keep in mind ARIA model:
To better understand yourself and others in social situations remember about SCARF model:
I have learned a lot and book is gripping, fun to read and just fun. Strongly recommended.